What is the TEL3Advantage FLEX plan?

This plan allows callers to take advantage of the lowest rates available for domestic and international calls. There is absolutely no monthly charges or fees of any kind. You can call over 200 countries worldwide starting at as little as 1.9¢ a minute (Local Access) with over 200 countries for rates less than 10¢/minute. And if you sign up now we are offering up to 473 free minutes with our local access service.

Rates and fees

FREE MINUTES - Everyone loves free. So do we at TEL3Advantage™! So at sign up, we give you a certain amount of free minutes that you can use to call the destination of your choice.

LOWEST RATES - At TEL3Advantage™ we pride ourselves on our low rates, that are clean and free of any hidden fees. All calls are billed in one minute increments. View a complete list of International Rates.

NO HIDDEN FEES or TAXES - Unlike other companies that advertise misleading rates, our rates are clean and inclusive of all fees.

NO CANCELLATION FEES & 1-YEAR EXPIRATION - With TEL3Advantage™ your account balance expires after 1 year of inactivity, so you can use TEL3Advantage™ at your convenience without worrying about your money vanishing without you using it. And as much as we may hate to admit, you can cancel the service at any time, simply by calling customer service.

FLEXIBILITY and CONVENIENCE- TEL3Advantage™ was created to make the life of our users easier, giving them the maximum flexibility of choice. You can use TEL3Advantage™ from any phone for the same rates While you travel from a hotel or pay phone, make calls like you would from your home phone service.

SECURITY and ACCOUNTABILITY- At TEL3Advantage™ we are very familiar with customers who have been overcharged by phone card companies' hidden fees and charges, so we offer our users complete transparency in their call usage. You can view every single call you make, the Date & Time of call, origination number, destination number, minutes used, and amount charged, so you know that you are never overcharged and pay only for the calls you make.

There are absolutely no monthly, activation, connection, cancellation fees, hidden charges or taxes associated with using TEL3Advantage™. However, it is important to remember that whenever you're using your cell phone that mobile service provider's airtime charges do apply.

Please note: Calls originating from a payphone are subject to FCC mandated payphone fees (69¢). Additional charges may apply for calls made from Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam and Saipan.

How do I check my balance?
The system will read the balance on the account each time you call the toll-free access number (1-800-999-5090) or your local access number. Customers can also track credit card balance and complete call usage online through CUSTOMER LOGIN.

Is there a connection fee for every call?
No there are no connection fees.

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How to signup

How do I sign up for the TEL3Advantage Flex Plan?
The easiest and most convenient way is via our website. If you need additional help or do not have Internet access, you may sign up over the phone by calling Customer Support at 1-800-330-6897 and providing the Promo Code 367609, 7 days a week between 9am to 9pm EST. Please remember to provide the Promotion code 367609 in order to benefit from our low rates.

How many free minutes do I get when I sign up?
You get $5 worth of free talk time when you sign up for a $25 plan, $7 for a $50 plan and $9 for a $100 plan. You can use the $5, $7, or $9 of Free talk time to call any destination of your choice, to calculate the minutes you will receive just divide $5, $7, or $9 by the rate for the country you wish to call.

What are the Instant Access numbers?
You can program up to 10 Instant Access numbers via our website or by calling Customer Service. These are phone numbers that you expect to make frequent calls from. Anytime you place a call from any of these numbers, you will only have to dial either the toll-free access number (1-800-999-5090) or your local access number followed by the number that you wish to call. By registering these phone numbers (cell or others), you alleviate the inconvenience of entering the account number and PIN each time you make a call. With this feature you can easily access the service from the convenience of your mobile phone, home, office, and fax.

How quickly can I begin using the service after registration?
Immediately! Upon credit card authorization, you account is automatically active and ready for use.

Can I change my account information after signing up?
Yes, you can always change or update your account information by logging into your account (CUSTOMER LOGIN) which allows you to change or update all your account information including your credit card information.
 

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Billing and Payment

What payment methods are offered?
We accept American Express, Discover, Visa, MasterCard, along with ATM and debit cards that have a Visa or MasterCard logo.

Can I pay by check?
Currently TEL3Advantage does not accept checks as a method of payment.

Do I need to prepay in order to use TEL3Advantage FLEX Plan?
TEL3Advantage FLEX Plan is a prepaid service, where you put in your credit card for the initial sign up amount. Thereafter you will be debited as per your usage.

How do you protect my credit card information?
The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or checking account information received is then encrypted a second time and stored on our secure billing servers.

What are the billing increments?
All calls are billed in one minute increments.

How do I review my usage and charges?
The system will read the balance on the account each time you call either the toll-free access number (1-800-999-5090) or your local access number. Customers can also track credit card balance and account usage online through our website (Customer Login)

What do I do if I have a question or problem with my bill?
You may contact our billing department or call our Client Services Team at 1-800-482-4459 to assist you with any billing issues that you may have. 24 Hours a day, 7 days a week.

Can I cancel my service at any time?
Yes, you can cancel anytime without a penalty. You can cancel by calling our Client Services Team at 1-800-482-4459. 24 Hours a day, 7 days a week.

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How to Place calls

How do I place a call?

When placing a call using TEL3Advantage you have to use an Access Number. This number allows you to access our system and take advantage of our low rates without having to switch carriers. You have the option of either using our Toll free Access Number 1800-999-5090 or a Local Access Number. (To check your local access number click here)

Toll Free Access Number -1800-999-5090
Local Access Number (Search for your Local Access Number)

BEFORE YOU START MAKING CALLS:

What do I need to do?
At Tel3Advantage we realize that your time is very valuable, and we want to make using our service as effortless as possible. We have set up some features that will eliminate some of the steps mentioned below, so you can make calls just like you would from your home phone, and still save.

TIP: Set up your Tel3Advantage Access Numbers as Speed Dial
Setting up numbers as Speed Dial varies from phone to phone. Read your phone manual to see if this feature is available and how you would set it up.

TIP: Register your Home, Cell and other frequently used phone numbers as Instant Access Numbers
The user can program up to 10 Instant Access numbers via the web or thru customer service. These are numbers that the user expects to make frequent calls from. Anytime you place a call from any of these numbers, you will only have to enter the toll free access number: 1-800-999-5090 or local access number in your area, and then the number you wish to call. By registering these phone numbers, you alleviate the inconvenience of entering the account number and PIN each time you make a call. With this feature you can easily access the service from the convenience of your home, office, mobile phone and fax.

TIP: Set up numbers frequently called TO as Speed Dial Numbers
You can enter up to 99 speed dial numbers online or thru customer service, and assign them 2 digit codes. This list can be printed out so that whenever you want to reach one of these numbers you just dial the toll free access number, 1-800-999-5090 or local access number if available in your area and the 2-digit speed dial number.
 

Placing a Call from a Instant Access Phone Number eg. Home, Cell etc.

• Dial Access Number (Toll Free or Local Access)

• Followed by the Phone number you wish to call

Placing a Call from a Non-Instant Access Phone Number eg. Payphone or Hotel phone, etc.

• Dial Access Number (Toll Free or Local Access)

• Dial 10 Digit Account Number

• Dial 4 Digit PIN Number

• Followed by the Phone number you wish to call

PLEASE NOTE: We are Unique! ## *#?

• To Place another call without hanging up : Dial ##

• To Place redial a number without hanging up : Dial *#

• If your call does not go through the first time. Do not hang up. Dial ## to disconnect the previous call, and Dial *# to redial the same number using a different carrier.

• Every time you place a call, the system will read you your account balance and minutes to the destination you call.

If you run out of minutes, our system will automatically recharge your account to the initial sign up amount.

How do I get a PIN number?
You will be asked to create a 4-Digit PIN number at sign up right after you register you primary phone number.

How can I use speed dial to make things easy?
The user can enter up to 99 speed dial numbers online, and assign them 2 digit codes. This list can be printed out so that whenever the user wants to reach one of these numbers they just dial the toll free access number, 1800-999-5090 or your local access number and the 2-digit speed dial number.

Do I need to dial a secret code or a PIN to place a call?
No, with the TEL3Advantage FLEX Plan's Instant Access Feature there are no PINS and no hassles in placing a call. We recognize up to 10 customer’s phone numbers when they call the TEL3Advantage Access Number.

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Account Management

What other benefits will I have?
Through online account management (CUSTOMER LOGIN) you get:

1. Speed Dial Numbers: Program up to 99 telephone numbers you dial the most.

2. Instant Access Numbers: Program up to 10 telephone numbers that you dial from the most.

3. Set up Monthly Recharge and Account Limits

4. Set up multiple accounts or sub-accounts under one credit card

5. View detailed call logs for every phone call made on your TEL3Advantage service.

6. Verify your credit card charges: View and verify all the transactions that have been made on your credit card.

7. Change your Credit Card Information

8. Change your PIN Number

How do I recharge my account?
Once your account reaches a $3 balance, the system will prompt you to speak to a sales representative in order to recharge your account. However, if you chose automatic recharge when signing up, you will not have to worry about recharging since it will happen automatically.

What is an Automatic Recharge?
Automatic recharge allows you to automatically add minutes to your account, so you never have an interruption of service. Your account will conveniently replenish itself to the initial sign up amount when your account balance drops down to $3.00.

What should I do if I have any questions or difficulties placing a call?
Please contact our Customer Service Team at 1-800-482-4459 whenever you have questions or experience difficulty. We are available to assist 7 days a week, 24 hours a day. For sales, please call 1-800-330-6897 Monday thru Sunday from 9am-9pm EST.

Can I use the TEL3Advantage FLEX Plan from a prepaid phone?
Yes. You can use TEL3Advantage FLEX Plan from any phone or carrier from within the U.S.